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Privacy Policy

Last updated: 12/9/2025

1. Introduction

https://dofamine.io ("Dofamine," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment routing services.

2. Information We Collect

2.1 Information You Provide

  • Business registration and contact information
  • Payment processing details and transaction data
  • Financial information required for merchant onboarding
  • Communications with our support team
  • Know Your Business (KYB) and verification documents

2.2 Automatically Collected Information

  • IP addresses and device information
  • Browser type and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies
  • Transaction metadata and processing logs

3. How We Use Your Information

We use the collected information to:

  • Process payments and transactions
  • Verify your identity and prevent fraud
  • Comply with legal and regulatory requirements
  • Improve our services and develop new features
  • Provide customer support
  • Send important service updates and notifications
  • Conduct risk assessment and AML/KYB checks

4. Data Sharing and Disclosure

We may share your information with:

  • Payment processors and financial institutions
  • AML/KYB verification partners
  • Cloud service providers and infrastructure partners
  • Legal authorities when required by law
  • Professional advisors (lawyers, auditors, consultants)

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • PCI-DSS compliance (in progress)
  • Real-time fraud detection and monitoring

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction data is typically retained for 7 years in accordance with financial regulations. You may request deletion of your data subject to our legal retention requirements.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent
  • Lodge a complaint with supervisory authorities

8. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential functionality and authentication
  • Analytics and performance monitoring
  • Security and fraud prevention

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact our Data Protection Officer at: info@dofamine.io

Dofamine
Privacy Department